Operating Agents at Enterprise Scale

We piloted agent copilots across compliance, marketing, and customer care. The major insight: we need capability profiles that act as safety contracts, expressing intent, approved tools, and review cadences.

1. Build a registry of tools with latency budgets and escalation policies.
2. Require synthetic evals against top failure modes before enabling a profile.
3. Instrument the runtime with decision traces so human reviewers can audit quickly.

When combined with dataset watermarks, the approach reduces manual review time by 46% while keeping brand risk low.